Q1: What are the different delivery options?

We offer 2 delivery options to meet your needs:

- ECO delivery: delivery to the foot of your building or to the gate for a house,

- STANDARD delivery: delivery to the final room of use.

Our fees are calculated according to a progressive pricing scale based on the total weight of the order.

Q2: Which areas do you deliver to?

We deliver our furniture throughout mainland France, as well as to Switzerland, Belgium, the Netherlands, Germany, mainland Spain, Portugal and mainland Italy.

Delivery times may vary depending on your delivery address and the type of furniture ordered.

Q3: What is the delivery time?

You set the delivery date with our logistics partners. Time slots will be offered to you by SMS (remember to check your spam folder).

As an indication, delivery takes a minimum of 3 to 6 working days (2 days for preparation and 1 to 4 days for delivery), depending on the carrier, the distance and your availability for the appointment.

Q4: How can I track my delivery?

After placing your order, you will receive a confirmation SMS to schedule the delivery appointment on the carrier's website, and a tracking link will also be provided.

Q5: Who manages the delivery?

Our deliveries are managed by the operator VENTE-UNIQUE LOGISTICS AMB, which uses various local carriers specializing in furniture products, which are generally heavy and bulky.

Q6: When will my order be delivered?

The delivery time depends on the shipping time added to the delivery time. These times may vary depending on our carriers.

Q7: Can I change the delivery address after placing the order?

If you need to change the delivery address after placing your order, please contact us by email at serviceclient@senho.fr. Specify your last name, first name, order reference and, of course, your new delivery address. We will do our best to make this change, but it will depend on the stage of preparation of your order.

Q8: What should I do when I receive my order?

We recommend that you carefully check the number of packages and their condition upon receipt. If you notice any damage or problems, please make detailed reservations and, if necessary, refuse the order.

Q9: How can I place an order?

You can place an order directly on our website by adding the items of your choice to your cart and following the order confirmation steps.

Carefully enter and check your delivery addresses and phone number. Keep in mind that we will use this information to contact you if necessary, and that it will be sent to the carrier for your delivery.

Q10: How can I track my order?

You can track your order by clicking the tracking link you will receive by SMS.

Q11: I would like to change my order

For any order changes, please contact our customer service team by email at: serviceclient@senho.fr

Q12: My order arrived damaged. What should I do?

If your order arrives damaged, please do not assemble anything, take photos of the problem, and contact our customer service team by email at serviceclient@senho.fr.

Q13: Do you offer discounts for bulk purchases?

For bulk purchases or special orders, please contact our sales team at serviceclient@senho.fr to discuss the options and preferential rates.

Q14: Do I have to assemble the furniture myself?

Most of our furniture requires assembly by the customer. Assembly instructions are provided and available on our website.

Q15: Do you offer an assembly service?

We currently do not offer an assembly service for our furniture. You will have to assemble it yourself.

Q16: I received my product, but some parts are missing.

If your product is incomplete, please contact us at serviceclient@senho.fr so that we can find a solution quickly.

Q17: How should I care for my furniture?

We recommend using a soft, dry cloth to remove dust and a slightly damp cloth for more thorough cleaning.

Q18: How is the furniture packaged?

Our furniture is carefully packaged in sturdy, secure cardboard boxes, with adequate protection to ensure its integrity during transport.

Q19: Do you offer warranties on your furniture?

You benefit from the statutory warranty of conformity and the warranty against hidden defects, in accordance with the applicable legal provisions. For more information, please consult our terms and conditions of sale.

Q20: Is payment secure?

We provide 100% secure online payments through Shopify Payments.

Q21: What payment methods do you offer?

Payment is made when placing the order, with several options available: bank card (Bleue, Visa, Mastercard, American Express), wallets (Apple Pay, PayPal), crypto (USDC), local payment methods (Bancontact, Klarna, TWINT), gift card(s), or SENHO store credit card.

Q22: My online payment failed. Why?

If your online payment fails, please check the banking details you provided. If the problem persists, contact your bank and our customer service.

Q23: Can I modify or cancel my order after placing it?

If you wish to modify or cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request. To cancel an order, please contact us by email at serviceclient@senho.fr.

Q24: Can I return a piece of furniture if I am not satisfied?

Yes, you have 14 days from the date of receipt to return an item if it does not meet your expectations. Items must be returned in their original condition and original packaging. Please consult our return policy for more details.

Q25: I want to return my order. How do I do this?

Consult our terms and conditions of sale to learn about the return procedure, or contact us at serviceclient@senho.fr.

Q26: Is it possible to exchange my order?

To request an exchange, please return the product in its original packaging. Once it has been received, we can process the exchange.

Q27: What is the refund method?

Unless otherwise agreed, the refund will be issued using the payment method used for the purchase.

Q28: How long does a refund take?

The refund will be issued within a maximum of 30 days from the date of the order cancellation request. The refund may be deferred until the products have been recovered, or until proof that they have been reshipped by the customer has been received in the event of withdrawal. Only products in new and complete condition (accessories, instructions, etc.) will be accepted. Any product that has been damaged or whose original packaging has been deteriorated beyond simple opening will not be refunded or will be refunded only partially.